Refund Policy

KP Trade Center Refund Policy

Effective Date: 26 July 2024

At KP Trade Center, customer satisfaction is our top priority. We understand that sometimes you may need to return a product. Our refund policy is designed to ensure a seamless process for returns and refunds. Please read the following policy carefully.

1. Eligibility for Refunds

1.1 Products Eligible for Refund:

Rods, Cement, Bricks, Sand, and other heavy materials purchased from KP Trade Center are eligible for a refund if they meet the conditions outlined in this policy.

1.2 Conditions for Refund:

The product must be unused and in the same condition that you received it.
The product must be in the original packaging.
Proof of purchase (receipt or invoice) is required.
The return request must be made within 30 days of the delivery date.

2. Non-Refundable Items

2.1 Custom Orders:

Custom orders and special request items are not eligible for refunds unless they are defective or damaged upon delivery.

2.2 Perishable Items:

Perishable items are not eligible for refunds.

3. Return Process

3.1 Initiating a Return:

To initiate a return, please contact our customer service team at [insert contact email or phone number]. Provide your order number, details of the product, and the reason for return.

3.2 Return Shipping:

Customers are responsible for return shipping costs unless the product was defective or damaged upon delivery.
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

3.3 Inspection and Approval:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number of days, e.g., 10 business days].

4. Damaged or Defective Items

4.1 Reporting Damaged or Defective Items:

If you receive a product that is damaged or defective, please contact us immediately at [insert contact email or phone number]. Provide your order number and a description of the damage or defect, along with photographic evidence if possible.

4.2 Replacement or Refund:

For damaged or defective items, we will arrange for a replacement or a full refund, including any applicable shipping costs.

5. Exceptions

5.1 Sale Items:

Sale items are eligible for refunds at the sale price.

6. Contact Us

If you have any questions about our refund policy, please contact us at:

Email: info@kptradecenter.com
Phone: 9851279291
Address: Purulia, West Bengal

Thank you for shopping with KP Trade Center. We appreciate your business and are committed to providing you with the best service possible.